Washer Woes

So as some of you already know, we've had one insane time with our washer this year. Three years ago, we purchased a Fisher & Paykel Intuitive washer from Lowe's. With warranty and taxes, we spent just barely under $1,000. Yep. On one washer. (I think the washer was around $800, then we bought an additional warranty and taxes.) We chose this one because it had great reviews and the people at Lowe's recommended it. It's design is suppose to be better, more efficient and have fewer moving parts.

Our washer began having issues a few months ago when it began giving us an error code that the pump was clogged. We checked the pump, all looked okay. We called our warranty (serviced by A&E Factory Service), and the man that came out said a fuse had blown. So the fuse was in-line with something (I don't know the terms) and a new pump had to be ordered. In the meantime, we could use our washer as long as we didn't put it on the auto-sensing cycle, and that's how we got by.

After the part arrived, another service tech from A&E came out to install the part, and he decided not to do so. He stated that he was unable to replicate the original problem, so he was going to leave the part there for us in case we ever need it.

Well, sometimes I can make dumb decisions and this was one of them. I said, "Okay, thanks," and he left. When Eric found out, he wasn't too happy (he knows way more about this stuff than I do) and he called to have them come out again and replace the part.

Mind you, our washer was working this whole time.

So A&E sent a third guy out this past Saturday. We had plans with school and all, and he was suppose to arrive between 8 and 12 noon. At almost 1pm, Eric called and found out he was still at his last house call, and would be at our house shortly. The guy arrived around 1:30pm and spent almost an hour trying to find what "Error Code 130" meant on his laptop (the last guy found it in like 2 seconds by typing it into his computer). When he finally gave up, he said that he couldn't find what that error code meant but he would go ahead and start working on replacing the part. Good grief. By this time, I was beginning to realize why he'd been so late and was feeling sorry for those who were before us on his route that day.

Another hour and a half goes by. Still not done.

I finally gave up waiting and headed out to run my errands. On my way out, he mumbled something to me. I stopped and asked what he'd said, and he repeated, "I'm gonna hafta order you some new parts. Your washer isn't working."

I immediately got angry.

I said, "I don't understand; it was working just fine this morning as long as it wasn't in the auto-sensing mode."

Technician: "Well uh, when I was tyring to install the part, I had the hose open up here in the top and it got flooded. It fried all of your electronics. They're gone. It won't even turn on now."

OH ... MY ... GOD!!!!!

Anyway, long story short, he didn't know what he was doing and fried our washer. He placed an order for another $400 in parts for our washer and it is completely dead now. Our expensive washer was totally messed up by a warranty repair man from A&E Factory Service. So I called them as soon as I left the house and made a complaint with the "Escalations Department," and I've been informed they're suppose to be calling me back about this today. Still no call yet, but I'm waiting.

After what they've done, I'm demanding a brand new washer. This is insane. I can't believe they hire people like this.

In the meantime, all family members might want to stay away. We are going Adam and Eve style. Unannounced visits might make the visitors feel uncomfortable. (Hahahaha...)